We collect information about you when you make purchases through our online portal. When you register for the “Request an account” or “Sign up for an account” forms, we collect your surname, first name, professional e-mail address, telephone number, postal code of your company.
This data is used to grant you an appointment with one of our sales representatives, ensure appropriate feedback and send you subsequent communications relating to our products and services as well as other content that may be of interest to you. This processing is carried out on the legal basis of our legitimate interest in commercial development. This information may be stored outside of Quebec in our customer relationship management system Salesforce.
Collection of your Personal Information
Account and Profile Information
We collect information about you when you make purchases through our online portal. The Information we collect includes your name, address, email address, and phone number.
We collect information about what products you purchase through our online portal. When you purchase our products from online retailers or in stores, you provide your information directly to those retailers and their use of your information is governed by their privacy policies.
Information about your computer hardware and software may be automatically collected by Arani. This information can include:
- your IP address
- browser type
- domain names
- access times
- referring website addresses
This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Arani website. We may obtain information, including personal information, from third parties such as our partners and service providers, and combine it with other information we collect from you. Arani encourages you to review the privacy statements of websites you choose to link to from Arani so that you can understand how those websites collect, use and share your information. Arani is not responsible for the privacy statements or other content on websites outside of the Arani website.
For some of our services the information is stored in particular in the United States such as Google. The latter may communicate them to third parties, in the event of a legal obligation, or when processing them on their behalf.
Necessary cookies allow us to comply with our legal obligations.
- Offer you a site in the language of your choice and adapted to your region
- Making our sites easier to use
- Authenticate and identify yourself
- Improve the security of our sites
- Prevent Fraud
- Evaluate your satisfaction
Necessary third-party cookies
reCAPTCHA : System to make it possible to differentiate in an automated way human users from robots, and thus to guard against various abuses.
crisp : Chat system so you can contact us.
AWS : Display our site more effectively and securely through a content delivery network.
Google Analytics: Analyze and understand how you navigate our site to improve our online services. Information is also shared on Arani's Google Ads and Google Search Console accounts.
If you wish, you can prevent Google from recording your browsing information by installing the Google Analytics opt-out browser add-on on your computer. This link will open in a new window. On mobile, you can use a private browser or use “incognito” mode.
Google tag manager : Manage tracking codes and audience measurement tags on our site.
Hotjar : Behavioral analysis system on website usage, providing feedback through tools such as heatmaps, session recordings and surveys.
Targeted Advertising Cookies
At this time we do not have cookies for targeted advertising.
Usage of your Personal Information
We may use the information we collect for a variety of purposes, including to:
- Provide, operate, maintain, improve, personalize, and promote our Services;
- Develop new products, services, features, and functionality;
- Enable you to access and use our Services;
- Process and complete transactions, and send you related information, including purchase confirmations;
- Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
- Providing you with information about services, including technical notices, updates, security alerts, administrative messages, or advertising or marketing messages; and providing other news or information about us and our select partners;
- Monitor and analyze trends, usage, and activities in connection with our Services; and Investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities;
We may also use the information we collect for other purposes about which we notify you.
Access or correct your personal information.
You can make a request for access to your personal information. To do this, you must submit a written request. Your request must be detailed enough to allow us to identify the documents or other media containing the personal information to which you wish to have access. We may need to validate your identity. If you wish to correct any inaccurate or incomplete information we hold about you, you should contact us.
Right to withdraw consent to disclosure or use of information.
You can at any time withdraw your consent to the communication or use of the information, Contact Us.
Information Sharing and Disclosures
We may share your information in the following ways:
We will share your personal information with companies, organizations, or individuals outside of Arani when we have your consent to do so.
Service Providers, Business Partners and Others
We may share your information with service providers and other third parties who perform services on our behalf, such as analytics and marketing services. We provide your payment information to our service providers for payment processing and verification. Service providers and other third parties such as analytics providers may collect information about your online activities over time and across different online services when you use our Services.
Compliance with Laws and Law Enforcement Requests
Protection of Our Rights
We may disclose your information (including your personal information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of Arani products and services, (d) to protect the property, rights, and safety of Arnia, our customers or the public from harm or illegal activities, (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person, or (f) to investigate and defend ourselves against any third-party claims or allegations.
We may share or transfer your information (including your personal information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website.
Aggregate or Non-identifying Data
We may share aggregate or other non-personal information that does not directly identify you with third parties in order to improve the overall experience of our Services.
The Choices You Have With Your Information
You may decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of our Services.
Security of your Personal Information
Arani secures your personal information from unauthorized access, use or disclosure.
We take reasonable measures to protect your personal information in accordance with this Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
Children Under Thirteen
Arani does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Arani by contacting us here:- Web page: www.arani.ca
- Phone: +1 (888) 992-7264
Changes to this Statement
Arani will occasionally update this Statement of Privacy to reflect company and customer feedback. Arani encourages you to periodically review this Statement to be informed of how Arani is protecting your information.
Arani welcomes your questions or comments regarding this Statement of Privacy. If you believe that Arani has not adhered to this Statement, please contact Arani at:Arani Systems corp.
2555, rure Leger, LaSalle, Quebec, H8N 2V9, Canada.
Telephone number: +1 (888) 992-7264
Effective as of September 06, 2023